Privacy Policy

1. Who we are

BuildMeAI is the trading name used for this digital renovation planning service. Privacy enquiries can be sent to support@buildmeai.co.uk.

2. Information we collect

Depending on how you use BuildMeAI, we may collect your name, email address, account details, purchase history, product entitlements, saved renovation-project information, postcode area, property details, device/session information, support messages and usage data.

Stripe processes payment-card information. BuildMeAI does not need to store your full card number.

3. Why we use your information

• to process purchases and provide access to products you bought;
• to create and secure your BuildMeAI account and Workspace;
• to save projects, scenarios, calculator inputs and reports;
• to provide customer support and investigate access or payment problems;
• to prevent fraud, misuse and unauthorised account sharing;
• to maintain, improve and measure the service; and
• to meet legal, accounting and regulatory obligations.

4. Lawful bases

We primarily process information because it is necessary to perform our contract with you, because we have legitimate interests in operating and securing the service, because we must comply with legal obligations, or because you have given consent where consent is required.

5. Who we share information with

We may use service providers that help us operate BuildMeAI, including payment processing, hosting, authentication, email delivery, analytics and technical infrastructure providers. We only share information that is reasonably necessary for those services.

Stripe receives payment and checkout information when you make a purchase. Our hosting and application infrastructure may process account and project information on our behalf.

6. International processing

Some technology providers may process information outside the UK. Where required, we rely on appropriate legal safeguards for international transfers.

7. How long we keep information

We keep information only for as long as reasonably necessary for the purposes described above, including providing ongoing product access, maintaining purchase records, resolving disputes, preventing fraud and meeting tax or accounting requirements.

8. Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict your personal information, object to certain processing, and request data portability. You may also have the right to complain to the Information Commissioner's Office.

To make a privacy request, email support@buildmeai.co.uk from the email address linked to your account where possible.

9. Security

We use technical and organisational measures designed to protect account and purchase information. This includes authenticated customer areas, access controls, secure payment processing and active-session controls.

10. Cookies and analytics

BuildMeAI may use essential technologies needed for authentication, security and site functionality, and may use analytics technologies to understand service usage. Where consent is legally required for non-essential cookies or similar technologies, we will request it before using them.

11. Updates

We may update this notice as the service or our data practices change. The current version will remain available on this website.