Digital Product Refund Policy

1. Immediate digital access

BuildMeAI digital products are normally supplied immediately after successful payment. Before you proceed to Stripe checkout, we ask you to expressly request immediate supply and acknowledge that your statutory 14-day cancellation right will be lost once digital supply begins.

2. Change-of-mind refunds

Once immediate digital access has begun following your express consent and acknowledgement, we do not normally offer a change-of-mind refund for the digital content.

3. Your legal rights remain protected

This policy does not remove any statutory rights you may have where digital content is faulty, not as described, not supplied, inaccessible because of a BuildMeAI fault, or otherwise fails to meet legal requirements.

4. Access problems

If you paid successfully but cannot access the product, email support@buildmeai.co.uk with the email address used at checkout. We will first try to restore or reissue access. If we cannot supply the product you purchased, we will consider an appropriate remedy, including a refund where required.

5. Duplicate payments

If you are accidentally charged more than once for the same purchase, contact us and we will investigate and refund any confirmed duplicate charge.

6. How to request help or a refund

Email support@buildmeai.co.uk with your name, checkout email, product purchased, approximate purchase date and a short description of the problem. Do not send full payment-card details.

7. Refund timing

Where a refund is approved, it will normally be returned through the original payment method. The time taken to appear on your account can depend on Stripe, your bank or card provider.